Frequently Asked Questions

Everything you need to know about shopping our exclusive private sales.

Are the products authentic?

Yes, we work directly with official luxury and fashion brands to ensure 100% authenticity for every item sold on our platform.

How long does shipping take?

Orders are typically processed within 2-3 business days. Delivery times vary by location but generally range from 5 to 7 business days.

Can I return an item purchased during a private sale?

Due to the exclusive nature and deep discounts of our private sales, all sales are final. We only accept returns if an item is received damaged or defective.

What payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like Apple Pay and Google Pay.

Why do I need to register to see the prices?

OnTheList is a members-only community. To maintain brand exclusivity and provide the best discounts, prices are only visible to registered members.

Do you offer international shipping?

Currently, we ship to select regions within the local market. Please check our shipping policy page for a full list of supported delivery zones.